Shipping & returns

LJ Active Canada strives to ensure that you are satisfied. We want you to love and enjoy your Lorna Jane purchase. If something isn’t quite right, please let us know.
 
If for any reason you decide that you no longer want an item purchased from www.ljactive.ca simply return it to us within 21 days of purchase and we will gladly offer you a gift voucher or exchange (your choice) equal to the amount paid for the goods. For all change of mind purchases, you are also able to return your items to the Lorna Jane Southcentre store for an exchange or gift voucher only. It is important however that the item(s) and any packaging and ticketing which the goods may have come in/with, are in the same condition as when they were shipped. It is also important that you have a proof of purchase of the goods. If these conditions are not met, we will unfortunately not be able to provide you with a gift voucher or exchange and no change of mind refunds, exchanges or credit can be provided unless the item(s) are deemed faulty and proof of purchase must be provided.
 

If you change your mind on any purchases labelled as ‘final sale’, we will unfortunately not be able to provide you with a refund, credit or exchange unless the item(s) are faulty.

It is also very important to note that if you purchased goods that were clearly identified as faulty, defective or marked in any way and the reason the goods were faulty, defective or marked in any way was specifically drawn to your attention at time of purchase by a written notice displayed with the goods the respective defect or mark will be discounted when considering whether or not the product is faulty.

SHIPPING RATES

LJ Active Canada will publish or display the current shipping rates on the websites as applicable.

LJ Active Canada reserves the right to change any or all of the following, at any time:

-Shipping rates charged to any destination;

-Delivery method;

-Carrier or shipping provider.

 

DISPATCH OF ORDERS

Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock. If any items cannot be fulfilled from your order we will contact you via email.

 

ACCEPTANCE OF GOODS

On receiving the order the customer is responsible for inspecting the goods for fault or damage. 

Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify LJ Active Canada, as soon as possible. Please see Returns & Exchanges Policy for more information.